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SINE CERA

Terms and conditions

Last updated 14 November 2026

These terms apply when you use this website or order from it. Placing an order means you agree to them. Please read them first, especially the sections on using the products and on liability.

1. Who you're buying from

Sine Cera is a skincare business based in Auckland, New Zealand, selling as a trader. "We" and "us" mean Sine Cera. You can reach us at hello@sinecera.co.nz.

2. What we sell

Our products are cosmetics for external use on skin. They are not medicines. They are not intended to diagnose, treat, cure or prevent any disease or condition, and we make no claim that they do.

We don't promise any particular result. Skin differs from person to person, and how a cosmetic performs for you depends on things we can't control.

3. Information on this site

Product pages, ingredient guides and journal posts are general information. They are not medical, dermatological or legal advice and shouldn't be used in place of advice from a qualified professional. If you have a skin condition, are pregnant or breastfeeding, or are under medical care, talk to your doctor or pharmacist before using a new product.

We take care to keep the site accurate, but we don't guarantee it is free of errors, and we may correct or change it at any time.

4. Using the products

By ordering, you agree that you will:

  • Read the full ingredient list before use, and not use a product if you are allergic or sensitive to anything in it. Our creams contain sweet almond oil.
  • Patch test before first use, as described on the label and the product page.
  • Use the product only on skin, as directed, and keep it away from your eyes, mouth and broken skin.
  • Stop using it and seek medical advice if you have a reaction.
  • Store it as directed and keep it out of reach of children.

5. Orders and prices

  • Prices are in New Zealand dollars. We are not registered for GST, so no GST is added.
  • An order is accepted when we send your dispatch confirmation, not when you pay. Until then we may decline or cancel an order, for example if a product is out of stock or we suspect fraud. If we do, we'll refund you in full.
  • If a price or description on the site is clearly wrong, we may cancel the order and refund you instead of supplying at the wrong price.
  • Multi-buy and other discounts apply as shown in the cart at the time you order. They can't be combined or applied afterwards unless we say so.
  • Products are made in small batches. Colour and texture can vary slightly from batch to batch and from the images on the site.

6. Delivery

  • We deliver within New Zealand by tracked courier and aim to dispatch within 2 working days. Delivery times after dispatch are estimates and depend on the courier.
  • You are responsible for giving a correct and complete delivery address. If a parcel is returned to us or lost because the address was wrong, we may charge postage to send it again.
  • If your parcel arrives damaged or doesn't arrive, tell us within 14 days of the dispatch email so we can follow it up with the courier.

7. Returns and refunds

Our shipping and returns page sets out how returns work and forms part of these terms. In short: faulty, damaged or wrongly supplied products are replaced or refunded at our cost. We don't accept returns or give refunds for change of mind.

8. Your rights as a consumer

If you buy for personal or household use, you have rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Nothing in these terms limits or removes those rights.

If you buy for the purposes of a business, you agree that the Consumer Guarantees Act 1993 does not apply to the supply.

9. Our liability

Subject to section 8, and to the fullest extent the law allows:

  • We are not liable for loss or harm that results from a product being used other than as directed, used by someone allergic or sensitive to a listed ingredient, stored other than as directed, used after any expiry date written on the label, or altered or mixed with other products after it leaves us.
  • We are not liable for indirect or consequential loss, or for loss of income or profit.
  • Our total liability to you for any order is limited to the amount you paid for that order.

10. This website

The content of this site, including text, images, labels and the Sine Cera name and logo, belongs to us and may not be copied or reused commercially without our permission. We may link to other websites and are not responsible for what's on them. We don't guarantee the site will always be available or free of faults.

11. Privacy

How we handle your information is set out in our privacy page.

12. Changes to these terms

We may update these terms. The version on this page when you place an order is the one that applies to that order.

13. Governing law

These terms are governed by the laws of New Zealand, and the New Zealand courts have jurisdiction over any dispute. If any part of these terms is found to be unenforceable, the rest continues to apply.