Privacy

What we collect

When you place an order we collect your name, email address, delivery address and what you bought. Payment is handled by our payment provider, so we never see or store your card details.

What it's used for

To send your order, email you about it, keep the records the law requires of a business, and trace a batch if there's ever a problem with one. We don't sell or share your details with anyone except the companies that deliver your parcel and process your payment.

How long we keep it

Order records are kept for seven years, because that's how long New Zealand tax law requires a business to keep them. After that they're deleted.

Where it's stored

Order details are held by the services we use to take payment and run the store. Some of those services store data outside New Zealand. We only use providers that protect it to a standard comparable to New Zealand's.

Emails from us

We email you about your order. We won't add you to a mailing list unless you ask to join one, and every marketing email will have an unsubscribe link.

This website

Your cart is stored in your own browser, not on our servers. The site doesn't use advertising trackers.

Your information

Under the Privacy Act 2020 you can ask to see the information we hold about you and ask for it to be corrected. Email hello@sinecera.co.nz.