Shipping and returns

Shipping

• We ship within New Zealand only for now.
• Orders are sent by tracked courier. The shipping cost is shown at checkout before you pay.
• Orders are dispatched within 2 working days. You'll get a tracking link by email when yours is on its way.
• Jars and bottles are glass, so they're wrapped to travel. Put yours in the fridge when it arrives.

If something arrives broken or wrong

Email hello@sinecera.co.nz with your order number and a photo. We'll send a replacement or refund you, whichever you prefer, and you won't pay for postage.

Change of mind

We don't accept returns or give refunds if you change your mind, so please choose carefully. These are skincare products made in small batches, and we can't resell anything that has left us.

Your rights

Nothing here limits your rights under the Consumer Guarantees Act. If a product is faulty or isn't what was described, you're entitled to a remedy and we'll sort it out.

If your skin reacts

Stop using the product. If the reaction is serious or doesn't settle, see a doctor or pharmacist. Then let us know, with the batch number from the label, so we can look into it.